TOYO PROJECT LLC (hereinafter referred to as “the Company”) deems that customers (hereinafter referred to as ‘Users’) utilizing the “KABUKIMONO KYOTO” service operated by the Company have agreed to comply with these Terms of Service (hereinafter referred to as “these Terms”) and all applicable laws and regulations upon applying for this service.

Furthermore, if a User is a minor, registration shall be made with the consent of a legal guardian or other legal representative.

​

Article 1: Scope of Application and Amendments to These Terms of Use

1. The scope of application of these Terms of Use includes not only the provisions set forth on the KABUKIMONO KYOTO website (hereinafter referred to as “this Site”) but also information provided to users via email, applications, and other means.

2. The Company may amend these Terms of Use when deemed necessary. In such cases, the amended Terms of Use shall take effect upon posting on the Site, and users shall be deemed to have accepted their effect in advance. However, if amendments require user consent under applicable laws, the Company shall obtain such consent through methods deemed appropriate by the Company.

​

Article 2 Registration for the Service

1. Users shall register for the Service in accordance with the procedures established by the Company. By registering for the Service, the User shall be deemed to have agreed to the following:

・To carefully read these Terms of Use, agree to their contents, and then apply for the Service.

・To register their name, email address, and other items truthfully and accurately.

・To pay the usage fees using the payment methods specified by the Company.

2. The Company may restrict the User's use of the Service until the Company confirms payment of the fees.

3. The Company may refuse registration or cancel registration if a user falls under any of the following circumstances. Furthermore, as a general rule, no refunds shall be issued for any amounts paid.

・If the user does not exist.

・If the user's registration information contains falsehoods, errors, or omissions.

・If the Company reasonably determines the user lacks the financial capacity to pay usage fees.

・If the user has previously failed to pay fees.

・If the user's registration has been previously revoked by the Company.

・If the user is already registered for this service under another name or similar.

・If the user engages in prohibited acts as defined in Article 6.

・If the Company reasonably determines the user is otherwise unsuitable as a user of this service.

​

Article 3: Changes to Registration Information

If there are any changes to the registration information provided to us by the user, the user shall promptly notify us of the changes and complete the necessary procedures. We shall not be liable for any disadvantage or other burden incurred by the user due to the user's failure to update their registration information.

​

Article 4: Service Terms

1. Users may receive the experience by paying the service fee for this service via the payment service designated by our company by the payment due date.

2. No refunds shall be given for any amount paid by the user for the service fee of this service.

3. For concierge services and certain plans, additional fees may apply for transportation costs and use of paid facilities.

4. To ensure and maintain the smooth operation and consistency of this service, we record necessary information such as user experience details. This information may include personal information, which will be handled appropriately in accordance with our separately established Privacy Policy.

5. We may outsource all or part of the experience operations.

6. Security cameras are installed within the facility for safety and security purposes. Additionally, we or our security company may store data collected during facility use. Users hereby agree and consent to this in advance.

​

Article 5: Change and Cancellation Policy

1. For refunds or cancellations due to our company's circumstances, you may reschedule your experience. If rescheduling is not possible or if you are unable to participate in the rescheduled experience, we will notify you regarding the refund of the experience fee on a case-by-case basis.

If the entire experience is canceled due to our company's circumstances, the full amount paid will be refunded.

If part of the experience is canceled due to our company's circumstances, the portion of the paid amount corresponding to the canceled part will be refunded.

Except for the refunds described above, our company shall bear no responsibility whatsoever for any inability to conduct the experience due to our company's circumstances.

2. For refunds or cancellations requested by the user, change fees and cancellation fees will apply. Additionally, cancellation fees for pre-booked facility usage fees and prepared items will be charged based on the actual costs incurred.

Please contact us by phone or email. No refunds will be issued for same-day cancellations or no-shows.

The following change fees and cancellation fees will be charged based on the total experience cost:

50% of the total cost if canceled the day before the experience

100% of the total cost if canceled on the day of the experience

・About the Lunch Box Option Plan

All adults must be included in the reservation.

Orders must be placed at least 7 days in advance.

The experience's cancellation policy applies, and the following option change/cancellation fees will be charged per person. Prices may change due to lunch box cost fluctuations, so please confirm the cancellation policy listed on the reservation page.

7 days prior to the day of: 100%

・About Concierge Services

Once your reservation is confirmed after finalizing your experience details, a 100% cancellation fee will apply.

Additionally, cancellation fees for pre-booked facility usage fees and preparation items will be charged based on actual costs incurred.

3. If the experience cannot be conducted due to force majeure, it will be canceled. No refunds will be issued for the experience fee.

4. In the event that the provision of this service is delayed or suspended due to reasons beyond our control, such as natural disasters, traffic congestion (delays), or other negligence attributable to the user, we may, considering these circumstances, make rebooking or rearrangements with the relevant agencies. However, any costs incurred for rebooking or rearrangements, as well as cancellation fees for the originally scheduled facilities or transportation, shall be borne by the user.

​

Article 6 Prohibited Acts

1. Users shall not engage in the following acts, or acts likely to result in such acts, when using this Service:

・Acts that discredit or damage the reputation or credibility of this Service or our company.

・Illegal acts or acts contrary to public order and morals.

・Acts involving the registration of false information.

・Acts that interfere with the operation of this Service.

・Using this service for sales activities, profit-making activities, or preparations for such activities.

・Acts that cause disadvantage or damage to other users of this service, our company, or third parties.

・Criminal acts or acts leading to criminal acts.

・Harassment acts such as harassment, misconduct, or obstructing the progress of experiences directed at our company and staff. Note that the determination of harassment acts will be made based on our company's reasonable grounds following fact-finding.

・Actively seeking confidential information not generally disclosed by the Company from its staff.

・Attempting personal contact with staff, whether online or offline, including sending or receiving emails, by the user or their agent.

・Soliciting staff to work for services or companies that may compete with the Company.

・Abusive language toward staff or actions that interfere with business operations.

・Using services with more people than the specified capacity.

・Photographing or recording the experience without permission. Also, uploading such recordings to websites (including personal blogs and SNS) without permission.

・Other actions deemed inappropriate by the company based on reasonable grounds.

2. If a user engages in any of the actions specified in the preceding paragraph, the company may take necessary measures against the person responsible.

​

Article 7: Service Interruption and Termination

The Company may interrupt or terminate all or part of the Service for the reasons listed below, and shall notify users of such interruption or termination either in advance or after the fact via this website or email.

・When natural disasters, fires, power outages, or other emergencies prevent the provision of the Service.

・When war, civil unrest, riots, labor disputes, or similar events prevent the provision of the Service.

・When the Company deems a temporary suspension otherwise necessary.

​

Article 8: Rights Attribution

Unless otherwise requested, content from the experience conducted on the day may be featured on KABUKIMONO KYOTO's website, social media, and case study materials. Any such publication will comply with the Personal Information Protection Act and other applicable laws and regulations.

​

Article 9 Copyright and Ownership

All trademarks, copyrights, and ownership rights pertaining to this Service belong to the Company. Users are prohibited from using these without the Company's permission.

​

Article 10: Handling of Personal Information

The Company shall properly manage users' personal information (meaning personal information as defined by the Personal Information Protection Act and related laws) among the information provided by users, in accordance with the Personal Information Protection Act and related laws.

Purposes of Use of Personal Information:

1. User identity verification.

2. Delivery of various communications, advertisements, surveys, and other information from the Company to users. (Including both email and postal mail.)

3. For other purposes related to service operation.

4. To send responses to user inquiries. (Including both email and postal mail.)

5. For purposes for which the user has given prior consent.

We will not disclose personal information to third parties except in the following cases:

1. When the user has given consent.

2. When disclosure is required by law.

​

Article 11: Limitation of Liability

1. The Company shall not be liable for any damages arising from or related to the following matters:

・The use of the Service, or the inability to use the Service.

・The Company shall not be liable for any damages, losses, or disadvantages incurred by the user in connection with the use of the Service, except where such damages, losses, or disadvantages are attributable to the Company.

・Cases where the Service cannot be provided due to natural disasters or force majeure events.

・Our company will communicate with users via email or this website. Users shall receive emails from our company or check this website. Our company shall not be liable for any damages incurred by users due to their failure to check emails or this website.

・Our company shall not be involved in users' service usage environments in any way and shall not bear any responsibility whatsoever.

・The Company shall not be liable for any unforeseen circumstances occurring during the experience, such as accidents, injuries, or theft. Users participate at their own risk and should obtain injury insurance or other coverage as necessary.

2. For damages arising from causes attributable to the Company, the Company shall be liable for compensation up to the total amount of usage fees paid by the user to the Company, except in cases where the Company acted with intent or gross negligence. If the Company is liable to compensate a user for damages related to the use of the Service, the Company shall be liable only for actual, direct, and ordinary damages incurred by the user (excluding special damages such as lost profits and attorney fees).

3. We make no guarantees regarding the completeness, accuracy, reliability, or usefulness of any information obtained by users through this service. 4. Should a user cause damage to a third party while using this service, the user shall bear full responsibility and resolve the matter at their own expense. We shall bear no responsibility whatsoever.

​

Article 12: Damages

If a User causes damage to the Company, its staff, third parties, or the facilities used due to reasons attributable to the User, such as violation of laws or these Terms, the User shall be liable to compensate for such damage at their own responsibility and expense.

​

Article 13: Exclusion of Organized Crime Groups and Other Antisocial Forces

1. The Company and the User hereby declare that they do not fall under the category of antisocial forces such as organized crime groups, members of organized crime groups, or persons equivalent thereto, and further pledge that they will not fall under such category in the future. They further pledge that they will not engage in, or cause a third party to engage in, any acts equivalent thereto, including: making unreasonable demands using violence; engaging in threatening words or actions; spreading rumors; using deception or force to damage the trust of the other party; or obstructing the other party.

2. Either party may terminate this Agreement if the other party violates the preceding paragraph.

​

Article 14: Prohibition on Disposition of Contractual Status, etc.

1. Users may not assign any rights or obligations under these Terms to a third party or use them as collateral.

2. Should the Company transfer the business related to the Service to another company, the Company may transfer the status under the Terms of Use, the rights and obligations under these Terms, and the User's registration information and other information to the transferee of such business transfer. Users shall be deemed to have consented in advance to such transfer under this clause. The business transfer stipulated in this clause shall include not only ordinary business transfers but also any case where the business is transferred, including but not limited to company splits.

​

Article 15 Severability

1. Even if any provision of these Terms of Use, in whole or in part, is determined to be invalid under any law, the remaining provisions of these Terms of Use shall remain in full force and effect.

2. Even if any provision of these Terms of Use is deemed invalid or revoked in relation to a specific user, these Terms of Use shall remain valid in relation to other users.

​

Article 16: Survival Clauses

Even if the User Agreement terminates due to expiration or cancellation of the usage period, the provisions of Article 10 (Handling of Personal Information), Article 11 (Exemption from Liability for Damages), Article 12 (Compensation for Damages), Article 14 (Prohibition on Disposition of Contractual Status, etc.), Article 15 (Severability), this Article (Survival Provisions), and Article 18 (Governing Law and Exclusive Jurisdiction) shall remain in full force and effect.

​

Article 17: Matters for Consultation

The Company and the User shall perform these Terms of Use in good faith and with mutual trust. Should any matter not specified herein or any doubt arise regarding the provisions of these Terms of Use, the parties shall promptly consult and resolve such matters in good faith.

​

Article 18 Governing Law and Exclusive Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Osaka District Court or the Osaka Summary Court as the court of first instance.

 

 

 

Enacted September 2025